LEGAL CHARTER.
Genius Devel Soft Solution • Ref: GD-TOS-2026-04
01. Service Agreement
Genius CRM ka upyog karke aap humare "Terms of Service" aur "Privacy Policy" ke antargat kanooni roop se bandh jaate hain. Ye agreement Genius Devel Soft Solution aur aapke (ya aapki company ke) beech prabhavi hai. Humari services Meta (WhatsApp) Cloud API framework par adharit hain, isliye aap par Meta ki "Business Messaging Policy" bhi laagu hoti hai.
02. Ethical Usage & Restrictions
Strictly Prohibited Content
Spamming, misleading content, adult services, betting, ya kisi bhi tarah ki harassment ke liye hamare API ka upyog sakht mana hai. Meta ki policies ka उल्लंघन karne par aapka account bina kisi refund ke suspend kiya ja sakta hai.
Aapka account sirf aapki authorized sales team hi access kar sakti hai. Kisi bhi unauthorized login ya data breach ki jankari aapko turant hamari team ko deni hogi.
03. Support & Uptime (SLA)
Hum apne Enterprise aur Standard plan users ko 99.9% API uptime ka vaada karte hain. Hamari technical team 24/7 monitoring karti hai taaki aapka business automation kabhi na ruke.
Response Protocol
- Critical Errors: Under 1 Hour
- General Query: Under 12 Hours
Infrastructure Security
- Daily Cloud Backups at 04:00 AM
- Weekly Security Audits
04. Billing & Financial Compliance
Sari billing cycle aapke subscription plan ke mutabiq hogi. GST (18%) har invoice par anivarya hai. Grace period khatam hone par account automate pause kar diya jayega.
- Refund policy sirf 48 hours ke audit windows mein valid hai.
- Meta (WhatsApp) ki conversation fees extra hongi (Direct Meta Invoice).
- Data backup download subscription expiry ke baad sirf 7 din tak valid hai.
05. Limitation of Liability
Genius CRM ek third-party tool hai jo Meta API par chalta hai. Meta ke platform changes, downtime, ya account blockings par humara koi kanooni adhikar nahi hai. Genius Devel Soft Solution kisi bhi indirect revenue loss ke liye zimmedar nahi hoga.
Last Review Date: April 09, 2026
I Agree to All Terms